Returns & Exchanges
At Connect It, we want you to be completely satisfied with your purchase. If your new gadget isn't the perfect fit, you can return or exchange eligible electronics within 30 days of delivery.
Initiate Your Request
Visit our online portal with your order number and email address to select the items you wish to return and receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.
Label and Ship
Affix the prepaid shipping label provided in your email to the outside of the box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing